To serve the needs of the distributed agency network, FORTHcrs operates a fully accomplished help-desk which operates in the following telephone numbers:

+30 211 9558888

 or 801-100-5888

(only for calls from Greek Fixed Telephony Operators)

Helpdesk Operating Hours:

• Monday to Friday from 8:00 until 20:00 GMT +2
  
• Saturday from 9:00 until 17:00 GMT +2
• In selected holidays with schedule that is determined as necessary during peak season for the ferry transportation (such as three-day bank holidays, feasts,Easter, Christmas, etc)

The Help Desk:

• answers on issues and questions that concern the distribution client application
• promotes and records problems to the technical experts team to resolve the problem either by phone or on-site
• informs about new directives of use
  
• supplies application manuals
• provides directives for processes as addressed by the ferry companies
• provides education & training by phone

Additionally, the help desk provides codes, usernames and passwords to the customers to access to our on-line applications.